CUSTOMER SERVICE & OPERATIONS SPECIALIST (80-100%)

Dagsmejan, headquartered in Zurich, Switzerland, is a pioneering brand committed to revolutionizing the category of sleepwear and improving sleep quality globally. Grounded in scientific research and innovation, we are dedicated to enhancing the well-being of our customers by creating the most comfortable and scientifically-proven sleepwear. With a strong emphasis on quality, comfort, and innovation, Dagsmejan has garnered widespread acclaim, boasting over 25,000 5-star reviews from customers across 80 countries. Our dedication to excellence has been recognized by the Financial Times, ranking us among Europe's fastest-growing companies as #48 in overall and #1 in Switzerland.

While initially a pure-play D2C brand, we have started to broaden our channel mix in recent years, and today more than 100 partners in six markets are keeping stock of Dagsmejan products. Furthermore, after experimenting with pop-up concepts, we have just launched our first own store, creating a full multi-channel experience for our customers.

To further build and strengthen our team, we are now looking for a CUSTOMER SERVICES & OPERATIONS SPECIALIST who is an excellent multi-tasker and can thrive in a fast-paced start-up environment. This is a 80-100% role based in Zurich.

 

What we offer...

  • A company with a purpose, and opportunity to positively influence everybody’s life. Sleep is one of the most important instruments for our personal health and wellbeing – here at Dagsmejan you can make a difference.
  • Not stuck in a rut! At Dagsmejan every day brings new challenges and new opportunities in a vibrant and truly innovative start-up environment
  • A position to make an impact. This is not another corporate role where you work within your box, together with the team you will shape the future of Dagsmejan and of how to sleep smart.
  • Office in the heart of Zurich with excellent transport links.
  • Flexible working hours and up to 2 days a week home office.
  • Dynamic, international team with a great spirit.

 

 

What you will be doing...

Excellence in customer service is a key element of our value proposition, in this role you will be

  • creating a Top customer experience by managing customers’ inquiries and resolving issues end-to-end (email, chat and phone support in English and German)
  • managing database records, drafting status reports on customer service and logistics issues 
  • handling of customer return requests such as product replacement and exchanges
  • handling of logistics issues with our 3PL partners
  • supporting the Head of Customer Service & Logistics in all operational processes as a deputy
  • dealing with general administrative tasks
  • In addition, you help improve the daily customer service and operations processes to further enhance the overall experience for our customers

 

 

Your profile...

To be considered for the role, you should have have:

  • At least 2-4 years working experience in a customer service and/or sales operations role, preferably in a fashion/apparel/consumer goods business.
  • A degree in Business Administration, Supply Chain or related discipline preferred.
  • Comfortable to work in an international, multi-cultural environment.
  • A good level in MS Office products; experience with an ERP tool desirable
  • An interest in personal health and wellbeing
  • Ability to perform multiple tasks simultaneously
  • Ability to defuse difficult situations under pressure
  • A positive and strong work ethic

You are:

  • Fluent in English and German (oral and in writing, native or C1 minimum)
  • Customer-oriented, friendly and well-tempered who stays calm even when the heat is on

 

 

Want to join us?

Health is wealth and sleep is our most important instrument to boost our immune system. That’s why Dagsmejan’s mission – to promote better sleep quality by means of a new kind of innovative functional sleepwear is more relevant than ever.

We are looking forward to receiving your application on careers@dagsmejan.com.  If you have more specific questions, please do not hesitate to drop-us an email.